The parts counter
Walk in with the problem. Walk out with the fix.
Ours is a real counter, not a kiosk. Describe the problem or bring the old part, and someone who knows plumbing hardware will see you through it.
From the shop's own advertising
We have
it all.
Parts · Fixtures · Installation
How a counter visit works
Three steps, and none of them is a website
No appointment needed for the counter. One reviewer describes the exact fault being diagnosed over the phone; another brought the part straight in.
The old part tells us most of it. Reviewers describe handles identified on sight and obscure shower valves matched from stock.
Take the part and the know-how home with you. Rather not? The same shop is a full plumbing and heating contractor.
What the shelves hold
The stock the big boxes stopped carrying
Reviews tell it plainly: one contractor writes that the shop stocks plumbing and heating parts his large-scale wholesalers don't carry, and a homeowner describes shower handles identified on sight, in stock, for a thirty-dollar fix other plumbers priced at thirteen hundred.
- Fixtures and faucets for kitchen and bath
- Fittings, valves, and supply parts
- Heating parts and supplies
- Repair parts for older setups
A store showroom with all major brands and hard-to-find parts & supplies.
From the company's own listing
Before you drive over
Two habits that make the trip worth it
Bring the old part when you can
The failed part tells most of the story. One reviewer brought in a part from a high-end outdoor shower: the counter diagnosed it, special-ordered a piece overnight, and three of them worked together at the counter to free an over-torqued nut when she came back.
Or call first, if you like
One reviewer had the exact water heater fault diagnosed over the phone. It's worth a call before you drive over. Do call for hours: we're a small shop.
Rather have us do the work?
The counter and the service shop are the same door. If you'd rather not DIY, the plumber is one call away.